Fife Trusted Traders
The Fife Trusted Trader Scheme is led by Fife Council Trading Standards. It’s a membership scheme which uses an online directory of local trades who have made a commitment to treat their customers fairly. The growing membership shows that the scheme gives both Fife residents and scheme member’s confidence that we are here to stay, and we will continue in our efforts to marginalise bogus workmen whilst promoting Fife businesses to local consumers.
Trusted Trader is designed to:
Help customers avoid rogue traders
Help customers make a more informed choice when choosing a trader
Promote good business practice
Independent Complaints Ombudsman Service
Customers who use a Trusted Trader are asked to complete a survey form, based on their experience. That feedback is published on an online database by our partners at Referenceline. Before employing a trader to work in your home, you can search online for a local Trusted Trader (takes you to an external website) and check the feedback from their previous customers. This can help you to select the right trader for your needs.
The scheme is aimed at the home improvement trades, other household related services and the motor trade.
All applicants will require to be vetted prior to being admitted to the scheme and being able to claim membership. Members must agree to adhere to the terms and conditions. This includes a commitment to trade fairly, within the requirements of the law.
Fife Trusted Trader – Consumer Complaints (Ombudsman Services):
If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution, and if we are unable to reach agreement then Trading Standards will provide an informal conciliation service, you can contact them on 01592-583141 or at firstname.lastname@example.org.