This notice explains what personal information Premier Services (Fife) Ltd collects, why we use it, who we share it with and the rights you have. It covers people who use our website or contact us, our customers, and the key-holders and other contacts our customers give us.
Who we are
Premier Services (Fife) Limited is responsible for your personal information (we are the data controller). We are a company registered in Scotland, number SC140175, with our registered office at Albany Works, Albany Street, Dunfermline, Fife KY12 0QZ.
If you have a question about this notice or about your information, contact us:
- Email: info@premierservicesfife.co.uk
- Phone: 01383 720508
- Post: Premier Services (Fife) Ltd, Unit 2, Albany Works, Albany Street, Dunfermline KY12 0QZ
The information we collect
When you contact us or book a visit
When you use our contact form or service visit form, phone us or email us, we collect the details you give us. That usually means your name, phone number, email address and the help you need.
The service visit form also asks which system needs a visit, your address and postcode, and a preferred date and time. You can add your company name and notes for the engineer if you wish. Forms reach us by email, and we email you a copy of your message.
When you are a customer
To install, maintain and monitor your systems, we keep:
- names and contact details for you and anyone you ask us to deal with
- the address of the premises we protect, and any access arrangements
- details of your systems and the work we have carried out on them
- names and phone numbers of key-holders, for monitored systems and key-holding
- records of service visits, faults, alarm activations and call-outs
- quotes, invoices and payment records
If you give us the details of key-holders or other people, please let them know and point them to this notice.
When you visit our website
If you accept analytics cookies, Google Analytics records how visitors use our website: the pages viewed, the type of device and browser, and an approximate location such as a town. We use this to improve the site, and it does not tell us who you are.
Like most websites, the servers that host ours record the IP address and browser details of each visit, to keep the site secure and working.
How we use your information
Data protection law requires a lawful basis for each use of personal information. These are ours.
| Why we use it | Our lawful basis |
|---|---|
| Replying to your enquiry, preparing a quote and arranging a visit | Steps you ask us to take before a contract, or our legitimate interest in answering enquiries |
| Installing, maintaining and monitoring your systems, and key-holding | Our contract with you |
| Contacting key-holders and arranging a police response when a monitored alarm activates | Our contract with you, and our legitimate interest in protecting the premises we look after |
| Keeping the records that our certification bodies and the British Standards we work to require | Our legitimate interest in meeting those standards |
| Keeping accounts and tax records | Our legal obligations |
| Website analytics | Your consent, which you can withdraw at any time |
| Keeping our website and systems secure | Our legitimate interest in protecting them |
We never sell your information, and we do not pass it to other businesses for their marketing.
Who we share it with
We share only what each organisation needs to do its part.
- SMC, our Alarm Receiving Centre, for monitored systems: the details it needs to monitor your system and respond, such as the premises address, key-holder contacts and your response instructions.
- Police Scotland, when your intruder alarm qualifies for police response: the details needed to register the system for that response.
- Our certification bodies, BAFE and SSAIB, whose assessors may look at job records when they audit our work.
- Companies that help us run the business, such as our website hosting and support provider, our email and IT providers and our professional advisers. They act on our instructions and must keep your information secure.
- Google, for website analytics if you accept analytics cookies, and for the map on our contact page.
- The police, courts or regulators, when the law requires it.
Information processed outside the UK
Some of the services we use, including Google’s, may process information outside the UK. Where they do, they rely on safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or approved contract clauses.
How long we keep it
- Enquiries that do not lead to work: up to 12 months after we last hear from you.
- Customer, system and service records: while we look after your system, then for six years after our last work for you. This covers tax rules and the time in which legal claims can be made.
- Website analytics: Google Analytics keeps the detailed records for no longer than 14 months.
After that, we delete the information or remove anything that identifies you.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information when we no longer need it
- ask us to limit how we use it, or object to a use based on our legitimate interests
- ask for information you gave us to be sent to you or another organisation in a common format
- withdraw your consent at any time, for example to analytics cookies
To use any of these rights, contact us using the details above. We will reply within one month, and there is normally no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Cookies
Cookies are small files a website saves in your browser. Our website uses:
- Essential cookies: one that remembers your cookie choices, and others that keep our own staff signed in when they update the website. These do not need your consent.
- Analytics cookies: Google Analytics cookies, with names beginning _ga, which are set only if you accept them and last up to two years.
- Google Maps: the map on our contact page comes from Google, which may set its own cookies when the map loads.
You can change your choice at any time with the Cookie settings link at the bottom of every page. Your browser settings also let you block or delete cookies.
Keeping your information safe
Our website uses an encrypted connection (HTTPS), so the details you send through our forms are protected on the way to us. We limit access to personal information to the people who need it for their work.
Changes to this notice
We will update this notice when the way we use personal information changes. It was last updated on 26 October 2026.